IntaServe's primary data centre is a world-class facility that offers carrier-independent, high-bandwidth Internet access within a secure, highly resilient environment. IntaServe utilises three Internet data centers based in Sydney, Australia for load balancing purposes.
The Facility
The IDC (Internet Data Centre) is a purpose-built, highly secure facility operating 24 hours a day 365 days a year combining a high level of redundancy and fail-over capability.
Security features include:
Bullet-proof glass in external windows
Fire- and bullet-proof doors
Secure reception with 24x7 guards
24-hour video monitoring and continuous recording
Integrated proximity card and biometric access control systems
Government issued photo identification required for all visitors
All visits, including suppliers, must be prearranged
The IDC has been designed with, at minimum, N+1 redundancy principles
applied. This means that in the event of failure of power, air conditioning
or telecommunications, the resulting load on backup systems is managed
with no reduction in performance levels.
Redundancy features include:
Fully integrated building management system for smoke, fire and water
detection, electrical and air conditioning performance
Dual power feeds from Energy Australia with substation on site
Separate transformers and mains switchboards
Multiple generators
Multiple UPS systems with battery backup
Multiple power management modules
Two high-capacity diesel fuel tanks
Multiple air conditioning units
Redundant Internet connections with automatic failover
Unlike many other facilities of this kind, the IDC is carrier-independent,
with connections from four carriers: Optus, PowerTel, Uecomm and
Telstra. High-bandwidth Internet access is a feature of the facility.
Service inclusions:
Space: shared or dedicated areas in racks and cages
Monitoring of bandwidth utilisation and availability
24x7 network operations centre
"Remote hands" services from basic reboots to server builds and network
and server configuration
