At IntaServe we pride ourselves
on our high ethics levels and strong focus on
customer service, and we will attempt to resolve
any concerns you may have speedily and efficiently.
If you feel that you have an issue that requires
immediate attention there are several courses
of action open to you:
+ Send an email addressed to complaints@IntaServe.com.
Please include your domain name and the
full nature of your issue.
+ Alternatively you can ring 1-800-800-071
(free call) or +61 2 9283 5100 during business
hours
+ Or Complete the Express feedback form below
Complaint Response
Times:
IntaServe will make every effort to address
your concerns immediately. We undertake to acknowledge
your complaint within 5 working days. In the
event that further information is required,
we will attempt to resolve your complaint within
30 working days.
Discretion Not to Investigate
We reserve the right to decline to investigate
a complaint, or to decline to investigate a
complaint further, if in our opinion:
a) the complaint is frivolous or vexatious or
was not made in good faith;
b) the complainant does not have a sufficient
interest in the subject matter of the complaint;
or
c) an investigation, or further investigation,
is not warranted.
IntaServe will rarely classify complaints as
frivolous or vexatious. However, we may exercise
our discretion to classify a complaint in this
way where: it is clear that the complainant's
intention in raising the matter is to be of
annoyance to the registrant, registry, registrars,
auDA and / or IntaServe; or the complaint is
so obviously untenable or manifestly groundless
as to be hopeless.
Anonymous complaints
In order to investigate a complaint
IntaServe requires certain information from
a complainant such as their name and permanent
contact details (e.g. a telephone number, street
address, fax number).
If you feel that your matter is more appropriately
dealt with by another organization, we will
be happy to advise you of any alternatives.
auDA Complaints Policy
documents
http://www.auda.org.au/about/
http://www.auda.org.au/faq/complaints/
http://www.auda.org.au/help/faq-index/
http://www.auda.org.au/policies/auda-2004-04/
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Complaints Policy
