Email
Services Frequent Ask Question?
What
is the Address for my Web Mail?
You
have a choice of addresses.
* Through the web interface, you may use
http://mail.your-domain-name.com.au:8383
or http://www.IntaServe.com.au/webmail |
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User Name : user@your-domain-name.com.au
(the full email address you are checking)
Password : your password
Help! I Can't Log On
Please make sure you are using the correct username
and password. Try to "Copy and Paste"
your username and password into the form. Remember,
your username is your full email address.
How do I add other emails?
In addition to being able to read/send email,
you can add new users and aliases. After log
on, you will see a "User Administration"
menu item within the top right-hand combo-list.
Use this to setup new emails and aliases.
To create the address dave@your-domain-name.com.au,
you would create a user name "dave",
and set the password for the user.
How do I create a "catch-all" email
address?
Create an alias named "nobody", and
set the destination to any email address you
choose. Any email sent with Errors in the address,
for example: someone misspells tom@your-domain-name.com.au
as tmo@your-domain-name.com.au will be sent
to the catch all address that you specified.
IMPORTANT: For this to work correctly
the "nobody" account must be an 'alias'
only.. not a user email account.
How can I change my email password?
After you log on to your email account. There
is an option to change your password. If you
can't access to this option, you should contact
your webmaster to grant you this option.
How do I setup Auto-Responders?
First create a user with the same name as the
auto-responder you wish to create. If you wish
to create productinfo@your-domain-name.com.au,
create a user named "productinfo",
then Log Off the email manager, Log On using
the username that you just created, then Set
the vacation message to the message you want
sent when a message is sent to this account.
NOTE: The message will only be sent once
Why do users receive multiple copies of messages?
There are two possible explanations for this
behavior:
(i) The users are checking their mail too often.
Some users will set their mail client to check
their mail every minute. This causes problems
when the next check begins before the last one
has ended. The index file will no longer be
synchronized with the mailbox file. The way
to fix this is for the user to delete the index
file for their mail client on their computer
and notify support@IntaServe.com.au to delete
the index file (main.idx or main.uid) from the
user's directory on the IMail server. If the
user has their mail client set to "leave
messages on the server" then the number
of messages in the mailbox will affect how long
it takes to do a new mail check. We recommend
setting the check timer to be at least 10 minutes.
The user can manually force a check if needed
(if they are sure the last check has finished).
(ii) Another program may be checking the mailbox
while the user is logged in. There are hundreds
of free/shareware/ActiveX controls/Java applets
that can perform a check of a mailbox. A quick
check shows that ICQ, 3 different freeware utilities,
AOL Instant Messenger, Yahoo and Netscape Notified
all start POP sessions to check for new mail.
All could cause the same results with either
POP or IMAP or with mail left on the server.
The best solution is not to use these utilities.
One can also cause the problem by using Web
Messaging while another e-mail client is logged
in to the same mailbox.
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