IntaServe Web Mail Support

What is the Adress for my WebMail? You have a choice of addresses. * Through the web interface, you may use http://mail.your-domain-name.com.au:8383 or http://www.intaserve.com.au/webmail

User Name : user@your-domain-name.com.au (the full email address you are checking)
Password : your password

Help! I Can't Log On
Please make sure you are using the correct username and password. Try to "Copy and Paste" your username and password into the form. Remember, your username is your full email address.

How do I add other emails?
In addition to being able to read/send email, you can add new users and aliases. After log on, you will see a "User Administration" menu item within the top right-hand combo-list. Use this to setup new emails and aliases.

To create the address dave@your-domain-name.com.au, you would create a user name "dave", and set the password for the user.

How do I create a "catch-all" email address?
Create an alias named "nobody", and set the destination to any email address you choose. Any email sent with Errors in the address, for example: someone mispells tom@your-domain-name.com.au as tmo@your-domain-name.com.au will be sent to the catch all address that you specified.

IMPORTANT: For this to work correctly the "nobody" account must be an 'alias' only... not a user email account.

How can I change my email password?
After you log on to your email account. There is an option to change your password. If you can't access to this option, you should contact your webmaster to grant you this option.

How do I setup Auto-Responders?
First create a user with the same name as the auto-responder you wish to create. If you wish to create productinfo@your-domain-name.com.au, create a user named "productinfo", then Log Off the email manager, Log On using the username that you just created, then Set the vacation message to the message you want sent when a message is sent to this account.
NOTE: The message will only be sent once

Why do users receive multiple copies of messages?
There are two possible explanations for this behavior:

(i) The users are checking their mail too often. Some users will set their mail client to check their mail every minute. This causes problems when the next check begins before the last one has ended. The index file will no longer be synchronized with the mailbox file. The way to fix this is for the user to delete the index file for their mail client on their computer and notify support@intaserve.com.au to delete the index file (main.idx or main.uid) from the user's directory on the IMail server. If the user has their mail client set to "leave messages on the server" then the number of messages in the mailbox will affect how long it takes to do a new mail check. We recommend setting the check timer to be at least 10 minutes. The user can manually force a check if needed (if they are sure the last check has finished).

(ii) Another program may be checking the mailbox while the user is logged in. There are hundreds of free/shareware/ActiveX controls/Java applets that can perform a check of a mailbox. A quick check shows that ICQ, 3 different freeware utilities, AOL Instant Messenger, Yahoo and Netscape Notifier all start POP sessions to check for new mail. All could cause the same results with either POP or IMAP or with mail left on the server. The best solution is not to use these utilities. One can also cause the problem by using Web Messaging while another e-mail client is logged in to the same mailbox.