User Name : user@your-domain-name.com.au (the
full email address you are checking)
Password : your password
Help I can't Log on
Please make sure you are using the correct username
and password. Try to "Copy and Paste"
your username and password into the form. Remember,
your username is your full email address.
How do I add other emails?
In addition to being able to read/send email,
you can add new users and aliases. After log on,
you will see a "User Administration"
menu item within the top right-hand combo-list.
Use this to setup new emails and aliases.
To create the address dave@your-domain-name.com.au,
you would create a user name "dave",
and set the password for the user.
How do I create a "catch-all" email
address?
Create an alias named "nobody", and
set the destination to any email address you choose.
Any email sent with Errors in the address, for
example: someone mispells tom@your-domain-name.com.au
as tmo@your-domain-name.com.au will be sent to
the catch all address that you specified.
IMPORTANT: For this to work
correctly the "nobody" account must
be an 'alias' only... not a user email account.
How can I change my email password?
After you log on to your email account. There
is an option to change your password. If you can't
access to this option, you should contact your
webmaster to grant you this option.
How do I setup Auto-Responders?
First create a user with the same name as the
auto-responder you wish to create. If you wish
to create productinfo@your-domain-name.com.au,
create a user named "productinfo", then
Log Off the email manager, Log On using the username
that you just created, then Set the vacation message
to the message you want sent when a message is
sent to this account.
NOTE: The message will only be sent once
Why do users receive multiple copies of messages?
There are two possible explanations for this behavior:
(i) The users are checking their mail too often.
Some users will set their mail client to check
their mail every minute. This causes problems
when the next check begins before the last one
has ended. The index file will no longer be
synchronized with the mailbox file. The way
to fix this is for the user to delete the index
file for their mail client on their computer
and notify by sending a support
ticket to delete the index file (main.idx
or main.uid) from the user's directory on the
IMail server. If the user has their mail client
set to "leave messages on the server"
then the number of messages in the mailbox will
affect how long it takes to do a new mail check.
We recommend setting the check timer to be at
least 10 minutes. The user can manually force
a check if needed (if they are sure the last
check has finished).
(ii) Another program may be checking the mailbox
while the user is logged in. There are hundreds
of free/shareware/ActiveX controls/Java applets
that can perform a check of a mailbox. A quick
check shows that ICQ, 3 different freeware utilities,
AOL Instant Messenger, Yahoo and Netscape Notifier
all start POP sessions to check for new mail.
All could cause the same results with either
POP or IMAP or with mail left on the server.
The best solution is not to use these utilities.
One can also cause the problem by using Web
Messaging while another e-mail client is logged
in to the same mailbox.
Email
Services 
