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  Hosting Support
 
Uploading your Web Site Guides (FTP & WWW)
 
Where can I get an FTP Program?

Many FTP Programs are availabel at sofseek.com. We definitely recommend CuteFTP because of its ease of use and support.

Click here to download a trial copy now...
 
 
Where do I put my web pages?

When you FTP to your site you will see several folders. All web pages must be placed in the /www/ folder. When you initially set up your FTP program with the passwords and username that we supply, make sure that in the field where it asks "remote directory" tpe in /www/

My start page will not show up when someone visits the site.

Once more double check that you actually did upload into the /www/ folder. If you have, then ...

The Web Server loads the default document. The default document is your start page and must be called one of the following:

Index.html Index.cfm Index.asp Index.htm Index.shtml Default.htm Default.asp Index.shtm

Do not call your first page "main-page.html or first-page.html" etc. Call it index.html or one of the names above.

The Server searches through your web directory until it finds the document to display and our Servers search in the follwing order.

• Index.html
• Index.cfm
• Index.asp
• Index.htm
• Index.shtml
• Default.htm
• Default.asp
• Index.shtm

Therefore if you want Index.asp to display, the you must remove or rename any files in that directory above it in the search order. Example: I want Index.htm to display. I need to make sure that there is no existing file called index.asp or index.html. If so, I would delete or rename them something else.

 
 
Where are the web Server logs?

The Server logs are located in the "Logs" directory. You will see the Logs directory when you FTP to your site.
 
 
How Do I Change My FTP Password?

From any FTP client command line type:

site pswd "oldpassword" "newpassword" (Including The Quotes). For "oldpassword" you substitute the old password, and needless to say "newpassword" is your New Password.

If you are using an FTP client such as WSFTP then;

Login to your Virtual Server using your Username and current password. Right click on the WSFTP window and go to FTP commands. Then select SITE. A command line window should show up where you would type the following. site pswd "oldpassword" "newpassword"